WARRANTIES

 

What warranties do I have when I make a purchase?

 

DELIVERY

 - All FedEx shippings are fully trackable. If you want to track your order with detail during shipping, please select FedEx.

 

- All shippings are insured for 100% of the order total. If all products of an order are definitely not available prior to shipping, we will issue a full refund. Please read our Terms and Conditions for refunds policy.

 

DEFECTIVE PRODUCTS

 All products we sell have a limited quality warranty. Once delivery of your order is made, you must verify it and any claim on product quality must be done maximum 4 days after delivery date and you must send detailed photographs to us. We do not accept any claims after 4 days from delivery have passed.

 

IMPORTANT: If products arrive broken because of bad handling of the transportation company, we will start the procedure for insurance claim. The whole insurance process must be done and you must wait for the reply of the transportation company.

 

How do I request product quality warranty?

 Any claim on product quality must be done in our support form maximum 4 days after delivery date and you must send detailed photographs to us by email with a detailed description of the defect. We do not accept any claims after 4 days from delivery have passed.
Once we receive your request, we will study it and reply within 3 business days and issue a refund for all defective items. Please read our
 Terms and Conditions for refunds policy.

 

Do you have a return policy?

 We do not accept product returns for international orders, we are sorry. If you wish to return a product, shipping cost must be asumed by you and we do not guarantee any refund.


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