SHIPPING AND HANDLING


Which companies do you use for shipping?

                                                                       

All international shipping is done by FedEx 

 

How much are the shipping costs?

Shipping cost depends on the destination country and total weight (or volume) of your order. To quote shipping and insurance costs proceed to the checkout process after all products you will buy are in your shopping cart.


How much time it takes for delivery?

 

DISPATCH TIME - ORDER PROCESSING

 For retail purchases dispatch time (order processing) is usually 4 - 5 business days (saturdays, sundays and holidays in Colombia do not count) after payment confirmation if the products you purchased are in stock, if not, dispatch time is 5 to 12 business days. We reserve the right to modify the estimated dispatch date, always notifying you.

 

In the checkout process you will see an estimated shipping / dispatch date range.

 

IMPORTANT FOR WHOLESALE ORDERS: For wholesale purchases dispatch time varies depending on the products of your order, manufacturing and available stock.

 

TRANSIT TIME

 To the dispatch time, transit / shipping time is added. For international shippings transit time is usually 2 - 4 business days (FedEx International Priority), 4 to 7 business days (FedEx International Economy)

 IMPORTANT: When your order arrives at the destination country it must be cleared in customs, this could cause delays in the normal delivery time. Remember that customs in your country could demand a tax payment or additional importation procedures.

 

Why there are delays for the delivery?

 Possible causes:

 

  • The products you purchased are not in stock or immediatily available.

  • Please be advised, for wholesale orders, dispatch time may depend on manufacturing process.

  • Products must be sent from different cities to our shipping center.

  • Wrong delivery address. It is obligation of all customers to register an exact, updated and complete delivery address. WE DO NOT SEND TO P.O. BOXES OR MILITARY INSTALLATIONS.

  • Delay at customs. Customs in each country are an independent official entity, sometimes customs officers decide to make a physical inspection of your order or apply additional clearance procedures.

  • Delivery in rural areas or secondary cities.

  • - Order cancelation and full refund.


How do I track the shipping of my order?

 At payment confirmation you will receive an email notification. When your order is shipped you will receive another email with the tracking number.

 

IMPORTANT: All FedEx shippings are fully trackable,


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