MAKING AN ORDER

 

How do I make a purchase?

It's easy, just add the products/references of your interest to the shopping cart and proceed to checkout.

1- Visit an online catalogue or product page. Find all online catalogues at the categories menu at left.

2- Select desired quantity and click on "Add to Cart ".

3- When ready, go to your Shopping Cart and click on CHECK OUT. Sign in with your email if you are required to.

4- Confirm recipient, delivery address and all required data, select the shipping method of your preference. Click on "Confirm delivery address".

5- Review order total and proceed to the payment gateway (service by Pagos On Line).

6-In the payment gateway select credit card (American Express, Mastercard, Visa or Diners) and fill all required data. Click on "Pay".


IMPORTANT. Only registered users can make online purchases, if you are not signed in, your shopping cart will be automatically deleted after some time. For all registered users the shopping cart is saved for the next session.

 

If you have any questions about how to purchase, please contact us.


Do I receive purchase confirmation?

 Yes. When payment is done we'll send you an email confirming order total amount and estimated shipping date. If there is a problem with your payment we may contact you. 


Taxes and Import

Each country has its own regulations regarding import taxes. If customs in the destination country determines that import fees or taxes must be payed, it is your responsability to comply and pay any tax or importation costs. If you refuse, your order and all its contents will be declared abandoned by customs.We will not issue any refund or accept any complains if this happens.

 

Can I make gifts?

Yes. As long as the delivery address is in the same country registered in your user account. You cannot make gifts to people in other countries.

 

Is the shipping insured?

 Yes. All shippings are insured for 100% of order total. Restrictions may apply, please read our Warranties section in this FAQ.

 

Can I cancel an order?

 After payment is confirmed, you may cancel your order within 1 business day after payment confirmation. After 1 business day we do not accept any cancellations or refund requests.


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